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Frequently Asked Questions:

Yes. Every Buddy Backpack begins with one rescued pair of denim — the outer fabric, texture, and character are entirely from that single source. No two pieces are identical.

4–5 weeks from the moment we receive your jeans. You will receive updates at each stage, and a personal message when your backpack ships.
Every Buddy comes with a 1-year manufacturing warranty and a Lifetime Repair Passport — details inside the bag. Post it back to us; we handle the rest.
Yes. We work with archive denim from our own stock. You can commission a custom piece and choose ribbon color, embroidery, and size — we provide the material. We collect Jeans that didn’t pass quality control and samples from certified factories.
Yes — we ship globally.
Standard delivery to
Australia: 7-10 business days
New Zealand: 5-7 days
International orders: 10–15 business days
Free shipping on orders over NZD 420.
Visa, Mastercard, Apple Pay, Afterpay, Klarna, and Zip NZ. All prices shown in NZD. Secure checkout via Shopify.

FREE REPAIRS

Guaranteed Care for 1 Year in New Zealand and China.

FREE SHIPPING

For orders over 420 NZD. Ship anywhere, rates available at checkout.

CUSTOMER CARE

ask@usedem.com